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blackcanyontickets/docs/DISASTER_RECOVERY.md
dzinesco 997c129383 Initial commit - Black Canyon Tickets whitelabel platform 
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Disaster Recovery Plan

Overview

This document outlines the disaster recovery procedures for the Black Canyon Tickets platform. The system is designed to recover from various failure scenarios including:

  • Database corruption or loss
  • Server hardware failure
  • Data center outages
  • Human error (accidental data deletion)
  • Security incidents

Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)

  • RTO: Maximum 4 hours for full system restoration
  • RPO: Maximum 24 hours of data loss (daily backups)
  • Critical RTO: Maximum 1 hour for payment processing restoration
  • Critical RPO: Maximum 1 hour for payment data (real-time replication)

Backup Strategy

Automated Backups

The system performs automated backups at the following intervals:

  • Daily backups: Every day at 2:00 AM (retained for 7 days)
  • Weekly backups: Every Sunday at 3:00 AM (retained for 4 weeks)
  • Monthly backups: 1st of each month at 4:00 AM (retained for 12 months)

Backup Contents

All backups include:

  • User accounts and profiles
  • Organization data
  • Event information
  • Ticket sales and transactions
  • Audit logs
  • Configuration data

Backup Verification

  • All backups include SHA-256 checksums for integrity verification
  • Monthly backup integrity tests are performed
  • Recovery procedures are tested quarterly

Disaster Recovery Procedures

1. Assessment Phase

Immediate Actions (0-15 minutes):

  1. Assess the scope and impact of the incident
  2. Activate the incident response team
  3. Communicate with stakeholders
  4. Document the incident start time

Assessment Questions:

  • What systems are affected?
  • What is the estimated downtime?
  • Are there any security implications?
  • What are the business impacts?

2. Containment Phase

Database Issues (15-30 minutes):

  1. Stop all write operations to prevent further damage
  2. Isolate affected systems
  3. Preserve evidence for post-incident analysis
  4. Switch to read-only mode if possible

Security Incidents:

  1. Isolate compromised systems
  2. Preserve logs and evidence
  3. Change all administrative passwords
  4. Notify relevant authorities if required

3. Recovery Phase

Database Recovery

Complete Database Loss:

# 1. Verify backup integrity
node scripts/backup.js verify

# 2. List available backups
node scripts/backup.js list

# 3. Test restore (dry run)
node scripts/backup.js restore <backup-id> --dry-run

# 4. Perform actual restore
node scripts/backup.js restore <backup-id> --confirm

# 5. Verify system integrity
node scripts/backup.js verify

Partial Data Loss:

# Restore specific tables only
node scripts/backup.js restore <backup-id> --tables users,events --confirm

Point-in-Time Recovery:

# Create emergency backup before recovery
node scripts/backup.js disaster-recovery pre-recovery-$(date +%Y%m%d)

# Restore from specific point in time
node scripts/backup.js restore <backup-id> --confirm

Application Recovery

Server Failure:

  1. Deploy to backup server infrastructure
  2. Update DNS records if necessary
  3. Restore database from latest backup
  4. Verify all services are operational
  5. Test critical user flows

Configuration Loss:

  1. Restore from version control
  2. Apply environment-specific configurations
  3. Restart services
  4. Verify functionality

4. Verification Phase

System Integrity Checks:

# Run automated integrity verification
node scripts/backup.js verify

Manual Verification:

  1. Test user authentication
  2. Verify payment processing
  3. Check event creation and ticket sales
  4. Validate email notifications
  5. Confirm QR code generation and scanning

Performance Verification:

  1. Check database query performance
  2. Verify API response times
  3. Test concurrent user capacity
  4. Monitor error rates

5. Communication Phase

Internal Communication:

  • Notify all team members of recovery status
  • Document lessons learned
  • Update incident timeline
  • Schedule post-incident review

External Communication:

  • Notify customers of service restoration
  • Provide incident summary if required
  • Update status page
  • Communicate with payment processor if needed

Emergency Contacts

Internal Team

  • System Administrator: [Phone/Email]
  • Database Administrator: [Phone/Email]
  • Security Officer: [Phone/Email]
  • Business Owner: [Phone/Email]

External Services

  • Hosting Provider: [Contact Information]
  • Payment Processor (Stripe): [Contact Information]
  • Email Service (Resend): [Contact Information]
  • Monitoring Service (Sentry): [Contact Information]

Recovery Time Estimates

Scenario Estimated Recovery Time
Database corruption (partial) 1-2 hours
Complete database loss 2-4 hours
Server hardware failure 2-3 hours
Application deployment issues 30-60 minutes
Configuration corruption 15-30 minutes
Network/DNS issues 15-45 minutes

Testing and Maintenance

Quarterly Recovery Tests

  • Full disaster recovery simulation
  • Backup integrity verification
  • Recovery procedure validation
  • Team training updates

Monthly Maintenance

  • Backup system health checks
  • Storage capacity monitoring
  • Recovery documentation updates
  • Team contact information verification

Weekly Monitoring

  • Backup success verification
  • System performance monitoring
  • Security log review
  • Capacity planning assessment

Post-Incident Procedures

Immediate Actions

  1. Document the incident timeline
  2. Gather all relevant logs and evidence
  3. Notify stakeholders of resolution
  4. Update monitoring and alerting if needed

Post-Incident Review

  1. Schedule team review meeting within 48 hours
  2. Document root cause analysis
  3. Identify improvement opportunities
  4. Update procedures and documentation
  5. Implement preventive measures

Follow-up Actions

  1. Monitor system stability for 24-48 hours
  2. Review and update backup retention policies
  3. Conduct additional testing if needed
  4. Update disaster recovery plan based on lessons learned

Preventive Measures

Monitoring and Alerting

  • Database performance monitoring
  • Backup success/failure notifications
  • System resource utilization alerts
  • Security event monitoring

Security Measures

  • Regular security audits
  • Access control reviews
  • Vulnerability assessments
  • Incident response training

Documentation

  • Keep all procedures up to date
  • Maintain accurate system documentation
  • Document all configuration changes
  • Regular procedure review and testing

Backup Storage Locations

Primary Backup Storage

  • Location: Supabase Storage (same region as database)
  • Encryption: AES-256 encryption at rest
  • Access: Service role authentication required
  • Retention: Automated cleanup based on retention policy

Secondary Backup Storage (Future)

  • Location: AWS S3 (different region)
  • Purpose: Offsite backup for disaster recovery
  • Sync: Daily sync of critical backups
  • Access: IAM-based access control

Compliance and Legal Considerations

Data Protection

  • All backups comply with GDPR requirements
  • Personal data is encrypted and access-controlled
  • Data retention policies are enforced
  • Right to erasure is supported

Business Continuity

  • Service level agreements are maintained
  • Customer communication procedures are defined
  • Financial impact is minimized
  • Regulatory requirements are met

Version History

Version Date Changes Author
1.0 2024-01-XX Initial disaster recovery plan System Admin

Last Updated: January 2024 Next Review: April 2024 Document Owner: System Administrator

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