---
title: Account Setup
description: Learn how to set up your Black Canyon Tickets organizer account and complete your profile.
---

# Account Setup

Setting up your Black Canyon Tickets account is the first step to selling tickets for your events. This guide will walk you through the complete setup process.

## Creating Your Account

1. **Visit the Platform**
   - Go to [portal.blackcanyontickets.com](https://portal.blackcanyontickets.com)
   - Click "Sign Up" to create a new account

2. **Registration Details**
   - Enter your email address
   - Create a secure password
   - Verify your email address through the confirmation link

3. **Initial Login**
   - Use your credentials to log in
   - You'll be prompted to complete your profile

## Completing Your Organizer Profile

### Organization Information

Your organization information helps customers identify your events and builds trust:

- **Organization Name**: The name that will appear on tickets and event pages
- **Display Name**: How you want to be identified publicly
- **Contact Email**: Primary email for customer inquiries
- **Phone Number**: Optional, but recommended for customer service

### Venue Details

If you have a regular venue, provide these details:

- **Venue Name**: Primary location for your events
- **Address**: Full street address including city, state, and ZIP
- **Capacity**: Typical maximum attendance
- **Accessibility**: Any accessibility features or accommodations

### Branding (Optional)

Customize your presence:

- **Logo**: Upload your organization or venue logo
- **Brand Colors**: Choose colors that match your brand
- **Description**: Brief description of your organization or venue

## Account Verification

### Email Verification
- Check your email for a verification link
- Click the link to confirm your email address
- This enables all account features

### Identity Verification
For payment processing, you'll need to verify your identity:
- This happens during Stripe Connect setup
- Required for receiving payments from ticket sales
- Typically takes 1-2 business days

## Next Steps

Once your account is set up:

1. **[Connect Stripe](/getting-started/stripe-connect/)** - Enable payment processing
2. **[Create your first event](/getting-started/first-event/)** - Start building your event
3. **Explore the dashboard** - Familiarize yourself with the interface

## Security Best Practices

### Password Security
- Use a strong, unique password
- Enable two-factor authentication if available
- Never share your login credentials

### Account Safety
- Log out when using shared computers
- Monitor your account for unusual activity
- Keep your contact information up to date

## Troubleshooting

### Can't Access Your Account?
- Use the "Forgot Password" link to reset your password
- Check your spam folder for verification emails
- Contact support if you continue having issues

### Email Not Verified?
- Check your spam or junk folder
- Request a new verification email from your account settings
- Ensure your email address is correctly entered

## Support

Need help with account setup?

- **Email**: [support@blackcanyontickets.com](mailto:support@blackcanyontickets.com)
- **Response Time**: Typically within 24 hours
- **Include**: Your registered email address and description of the issue

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*Your account is the foundation of your ticketing success. Take time to complete your profile thoroughly for the best customer experience.*