---
title: Stripe Connect Setup
description: Learn how to connect your Stripe account to enable payment processing on Black Canyon Tickets.
---

# Stripe Connect Setup

Connecting your Stripe account is essential for receiving payments from ticket sales. This guide will walk you through the complete setup process.

## What is Stripe Connect?

Stripe Connect allows Black Canyon Tickets to process payments on your behalf while ensuring you receive the funds directly in your bank account. It provides:

- **Secure payment processing** for all ticket sales
- **Automatic fee deduction** (2.5% + $1.50 per ticket)
- **Direct deposits** to your bank account
- **Real-time payout tracking** and reporting
- **Fraud protection** and dispute handling

## Prerequisites

Before connecting Stripe, ensure you have:

- ✅ **Completed account setup** on Black Canyon Tickets
- ✅ **Business information** ready (legal name, address, tax ID)
- ✅ **Bank account details** for receiving payouts
- ✅ **Valid identification** (driver's license or passport)

## Step-by-Step Setup Process

### Step 1: Initiate Stripe Connection

1. **Log into your Black Canyon Tickets dashboard**
2. **Navigate to Settings** → **Payment Settings**
3. **Click "Connect Stripe Account"**
4. **You'll be redirected to Stripe's secure onboarding**

### Step 2: Create or Connect Stripe Account

#### Option A: New Stripe Account
If you don't have a Stripe account:
1. **Click "Create a new account"**
2. **Enter your email address**
3. **Create a secure password**
4. **Verify your email address**

#### Option B: Existing Stripe Account
If you already use Stripe:
1. **Click "I already have a Stripe account"**
2. **Log in with your existing credentials**
3. **Authorize the connection**

### Step 3: Business Information

Provide accurate business details:

#### Personal Information
- **Legal name** (as it appears on government ID)
- **Date of birth**
- **Phone number**
- **Address**

#### Business Information
- **Business name** (if applicable)
- **Business type** (Individual, LLC, Corporation, etc.)
- **Tax ID number** (SSN for individuals, EIN for businesses)
- **Industry classification**

#### Bank Account Details
- **Routing number**
- **Account number**
- **Account type** (Checking or Savings)

### Step 4: Identity Verification

Stripe requires identity verification for security:

1. **Upload government-issued ID**
   - Driver's license, passport, or state ID
   - Ensure photo is clear and all text is readable

2. **Provide additional documentation** (if requested)
   - Business license
   - Articles of incorporation
   - Bank statements

### Step 5: Review and Submit

1. **Review all information** for accuracy
2. **Read and accept** Stripe's terms of service
3. **Submit your application**

## Verification Timeline

### Immediate Access
- Most accounts are approved instantly
- You can start selling tickets right away
- Payouts may be held initially

### Full Verification
- **1-2 business days** for standard verification
- **Up to 7 days** for additional documentation review
- **Email notifications** for status updates

### Common Delays
- **Incomplete information** - double-check all fields
- **Unclear photos** - retake ID pictures if needed
- **Mismatched information** - ensure consistency across all forms

## Understanding Payouts

### Payout Schedule
- **New accounts**: 7-day rolling basis initially
- **Established accounts**: 2-day rolling basis
- **Express payouts**: Available for immediate needs

### Fee Structure
Our transparent pricing includes:
- **Platform fee**: 2.5% + $1.50 per ticket
- **Stripe processing fee**: Included in platform fee
- **No hidden charges** or monthly fees

### Payout Tracking
Monitor your earnings through:
- **Black Canyon Tickets dashboard** - summary view
- **Stripe dashboard** - detailed transaction history
- **Email notifications** for completed payouts

## Account Management

### Updating Information
To modify your Stripe account:
1. **Access Stripe Dashboard** via our settings page
2. **Update business information** as needed
3. **Re-verify if required** for significant changes

### Tax Documentation
Stripe automatically:
- **Generates 1099s** for US accounts earning $600+
- **Handles international tax forms** as applicable
- **Provides transaction history** for your records

### Dispute Protection
Stripe provides:
- **Chargeback protection** for eligible transactions
- **Fraud monitoring** and prevention
- **Dispute resolution** support

## Troubleshooting Common Issues

### Account Suspended
**Possible causes**:
- Incomplete verification
- Suspicious activity detected
- Policy violations

**Solutions**:
1. Check email for specific requirements
2. Complete any outstanding verification steps
3. Contact Stripe support for clarification

### Payout Delays
**Common reasons**:
- Bank holidays or weekends
- Verification in progress
- High-risk transaction review

**What to do**:
1. Check payout schedule in Stripe dashboard
2. Verify bank account information is correct
3. Contact support if delays exceed normal timeframes

### Connection Issues
**If connection fails**:
1. Clear browser cache and cookies
2. Try a different browser or device
3. Ensure popup blockers are disabled
4. Contact our support team for assistance

## Security and Compliance

### Data Protection
- **PCI DSS Level 1** certification
- **Bank-level encryption** for all transactions
- **No card data stored** on our servers

### Compliance
Stripe handles:
- **PCI compliance** requirements
- **International regulations** (GDPR, etc.)
- **Anti-money laundering** (AML) checks
- **Know Your Customer** (KYC) verification

## Support Resources

### Need Help?
- **Stripe Support**: Available 24/7 through Stripe dashboard
- **Our Support**: [support@blackcanyontickets.com](mailto:support@blackcanyontickets.com)
- **Documentation**: This guide and Stripe's official docs

### Common Questions
- **"How long until I can receive payments?"** - Usually immediate after verification
- **"Can I change my bank account?"** - Yes, through Stripe dashboard
- **"What if I need help with taxes?"** - Consult a tax professional; Stripe provides forms

## Next Steps

Once your Stripe account is connected:

1. **[Create your first event](/getting-started/first-event/)** - Start selling tickets
2. **Test the payment process** - Make a small test purchase
3. **Set up your dashboard** - Customize settings and preferences
4. **Promote your events** - Share your ticket links

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*Your Stripe connection is the foundation of successful ticket sales. Take time to complete the setup thoroughly for the smoothest experience.*